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When you open an account with lodi299, you share information with us — and we take that seriously. This policy explains what data we collect, how we use it, and what choices you have, covering all account activity available in supported Philippines regions where local law permits.
We collect the information you give us directly — your name, email address, account credentials and any payment method details linked to your wallet. When you connect via GCash, GrabPay or Maya, the transaction identifiers from those rails pass through our system so we can match your deposit or withdrawal to your account record. We also collect device and session data automatically: browser type, IP address, pages visited and time on site. This helps us keep your session stable and detect account anomalies. We do not sell your personal data to third parties for their own marketing. Data shared with payment processors — including GCash, GrabPay and InstaPay — is limited to what each processor needs to complete your transaction. Retention periods depend on account status and applicable legal obligations in eligible regions; we hold active account data for as long as your account remains open and for a defined period after closure as required by applicable rules. Where our site is accessible depends on local law, and this policy applies only where access is permitted.
Transaction reference data shared with GCash is limited to the amount, timestamp and account identifier needed to confirm your deposit or withdrawal against your lodi299 wallet record.
When you use GrabPay, only the data required to complete the payment flow is exchanged. We do not retain your GrabPay credentials on our servers.
Maya transfers carry a transaction ID that we log against your account history. You can view this in your account dashboard after login.
InstaPay transfers are logged by reference number. If a query arises, that reference is what our support team uses to trace the transaction on your behalf.
Not every interaction with lodi299 falls under the same rules. Some parts of your experience involve third-party services — payment processors, game content studios — that operate under their own policies. This section draws a clear line between what we govern and what sits outside our direct control. Understanding the boundary helps you know who to contact when a question arises about a specific part of your account or session.
All data you submit during registration, login and account verification falls fully within this policy. We control how that data is stored, accessed and deleted upon your request.
The portion of a transaction processed by GCash, GrabPay, Maya or InstaPay is governed by each provider's own terms. Our policy covers only the record we keep on our side of that transaction.
Studios such as Pragmatic Play, Habanero and CQ9 deliver game content to your screen. They do not receive your personal account data from us beyond what is technically required to load the game session.
If you navigate to an external site from a link on lodi299, that site's own privacy terms apply from that point. We have no visibility into what data those third parties collect or how they use it.
You are not passive in how your data is handled. Several actions are available to you at any time, and we have set up clear paths for each one. You can request a copy of the personal data we hold on your account — the request goes to our support team and we respond within the timeframe required by applicable rules in your eligible region. If any detail is wrong — a misspelled name, an outdated contact number — you can submit a correction request and we will update the record after verifying your identity. If you want to close your account and ask us to delete your data, that request is handled through the same support channel; note that some records may be retained for the period required by applicable legal obligations before full deletion. Every request is logged and you receive a reference number so you can follow up if needed.
Send a data-access request via our support email. We will confirm receipt and provide the data we hold linked to your registered account within the applicable response window.
Log in, go to account settings, and update any field you can edit directly. For fields that require identity verification before a change, submit a correction request through support.
Any question about how a specific piece of your data is used — including payment reference records or session logs — can be sent to our data contact address listed in the support section below.
You can request full account closure through our support channel. Data deletion follows our retention schedule; we will confirm what is removed and what must be retained under applicable rules.
If your question is specifically about how we handle your personal data, use the contact paths below rather than general support. Privacy queries are handled separately so they reach the right team without delay. Have your registered account email ready when you write in — it helps us locate your record and respond accurately.
Send your data query or correction request to our support email address. Include your registered account email and a short description of what you need. We log every request and issue a reference number on receipt.
For faster initial triage, open the live chat from your account dashboard after login. The chat agent can confirm whether your query needs to be escalated to the data team and give you a direct reference.
Some data actions — reviewing your transaction history, checking linked payment methods like GCash or Maya, updating contact details — can be handled directly in your account settings without contacting support at all.
We use standard encryption on data in transit between your device and our servers. Session cookies keep your login state stable as you move between the lobby, your wallet and account settings; you can manage cookie preferences through your browser settings, though disabling certain cookies may affect how pages load. Account security relies on your login credentials and, where enabled, a verification step on login from a new device. We do not share your account data with game content studios — Pragmatic Play, Habanero, Microgaming, CQ9 and Spadegaming receive only the session token needed to load a game. Payment data is handled by the processor; we store only the reference record on our side. Data retention periods are tied to account status and legal obligations for regions where access is permitted.
All data moving between your browser or app and our servers is encrypted. This applies to login, wallet operations, GCash or GrabPay payment flows and account settings changes.
Session and functional cookies are used to keep your account state intact. You can adjust cookie settings in your browser at any time; functional cookies are required for login to work correctly.
Active account data is held while your account is open. After closure, records are retained only for the period required under applicable rules in your eligible region, then deleted or anonymised.
Game studios on the platform — including CQ9, Habanero and Spadegaming — do not receive your personal account data. Only the session token required to load the game is passed, and only for the duration of that session.
These are the questions we receive most often about how lodi299 handles account data, cookies and your rights under this policy. If your question is not covered here, reach out through the contact paths in the support section above.
We collect your name, email address, account credentials and any payment reference data linked to your wallet — for example, GCash or Maya transaction IDs. Device and session data such as IP address and browser type are also collected automatically to keep your session stable and secure.
No personal account data is passed to game studios. When you open a game title, only a session token is sent to the studio to load the game. Studios do not receive your name, email, payment details or account history.
Send a data-access request to our support email using your registered account email address. We log the request, issue a reference number and respond within the timeframe required under applicable rules for your region.
Yes. Submit a deletion request through our support channel along with your registered email. Some records must be retained for the period required by applicable legal obligations before full deletion. We will confirm exactly what is removed and what is retained, and why.
When you transact via GCash, GrabPay or InstaPay, the payment processor handles the financial leg under its own privacy terms. We store only the transaction reference ID and amount on our side, visible in your account dashboard after login.
We use session cookies to keep your login state active and functional cookies for account settings pages. You can adjust cookie preferences in your browser settings. Turning off session cookies will affect your ability to stay logged in and navigate the account dashboard normally.